PegGrid delivers large and bulky products within Australia. Available services, charges and estimates depend on the delivery address, products ordered and checkout options.
Australian delivery
PegGrid currently delivers within Australia. Service eligibility and charges are calculated using the delivery postcode, package requirements and available carrier network.
NSW warehouse pickup
Free pickup is available from PegGrid’s warehouse at 153 Bellevue Parade, Carlton NSW 2218, Australia when the pickup option is shown for your order.
Select pickup at checkout and wait for written confirmation that your order is ready before travelling. Follow the collection time and identification requirements in that confirmation; arriving before confirmation may mean the order is not ready.
Order processing, dispatch and tracking
Any processing, dispatch or delivery date shown on a product page, at checkout or in an order update is an estimate unless PegGrid expressly agrees to a guaranteed date in writing.
When tracking is available, it will be sent to the contact details supplied with the order after dispatch or carrier allocation. Carrier scans can take time to appear.
Pre-orders
A pre-order product page will state the expected availability or dispatch estimate before purchase. Estimates can change. If there is a material delay, PegGrid will provide an update and the options available under the order terms and applicable law.
Delivery addresses and access
Check the delivery address, contact details, access requirements and any authority-to-leave instruction before ordering. Contact PegGrid promptly if a change is needed. A change cannot be guaranteed after fulfilment or carrier allocation begins, and additional costs caused by an address change may be payable where disclosed and agreed.
Ensure the site can safely receive the order. PegGrid or the carrier may postpone or decline an unsafe delivery attempt. Any redelivery cost will be advised before redelivery is arranged.
Regional, remote and non-serviceable postcodes
Large-item services and charges vary. If checkout cannot provide a service, contact contact@peggrid.com.au for a quote before ordering. A delivery quote is not confirmed until PegGrid accepts it in writing.
Delivery delays
PegGrid is not responsible for a delay caused solely by an event outside its reasonable control to the extent permitted by law, but this does not remove obligations that cannot be excluded. PegGrid will provide information reasonably available to it and work with the carrier on a practical next step.
If an order is not supplied within an agreed time, or otherwise within a reasonable time, contact PegGrid so the appropriate remedy can be assessed.
Damaged, lost or incorrect deliveries
Contact PegGrid as soon as reasonably possible with your order number and clear photos of the product and packaging where relevant. Keep the product and packaging where safe to do so while the matter is assessed. Original packaging is not a condition of a remedy available under Australian Consumer Law.
PegGrid remains responsible for providing remedies required by Australian Consumer Law. A customer should not be directed to resolve a consumer-guarantee claim only with the carrier.
International delivery
PegGrid does not currently offer general international delivery. You may register non-binding interest through the International Interest form.
Contact
Email contact@peggrid.com.au or call +61 452 156 009.
